Responsible Gaming at sixs6
At sixs6, we believe that entertainment should always feel like entertainment — never a burden. Our Responsible Gaming programme is built around practical tools, honest information, and genuine support for every player across Bangladesh who wants to stay in control of their play. This page is your guide to using those tools wisely.
Gaming Should Be Fun — sixs6 Helps Keep It That Way
Gambling at its best is a form of entertainment — a way to enjoy cricket betting during the BPL season, spin a few reels on your favourite slot, or test your luck on a live casino table. sixs6 was built to deliver exactly that kind of experience: exciting, fair, and fully in the player's control.
We also recognise that for a small number of players, gambling can gradually shift from a leisure activity into something that feels harder to manage. That shift can happen slowly and is not a reflection of weakness or character. It is a recognised pattern that sixs6 takes seriously, and we have invested in a comprehensive set of tools and processes specifically to help players recognise and address it early.
The sixs6 Responsible Gaming programme gives every registered player direct access to deposit limits, session time limits, cool-off periods, temporary self-exclusion, and permanent account closure — all manageable from within your account settings or by contacting our support team at any time. These tools cost nothing, take effect immediately, and require no justification.
We also operate a 21+ age policy without exception. All new accounts are subject to age verification during KYC review, and any account found to belong to a player under the age of 21 is immediately suspended. Responsible gaming starts with ensuring that only adults are playing.
Six Pillars of the sixs6 Responsible Gaming Programme
These principles guide every decision we make about how sixs6 is designed, operated, and supported — from platform architecture to customer care training.
Strict 21+ Age Verification
Every sixs6 account undergoes mandatory KYC age verification. Players under 21 are never permitted to access real-money games, and any account found to belong to a minor is immediately and permanently closed.
Player-Controlled Deposit Limits
You can set daily, weekly, or monthly deposit limits on your account at any time. Limits take effect immediately when reduced and require a 7-day cooling period before they can be increased, protecting you from impulsive decisions.
Session Time Limits and Reminders
sixs6 lets you set maximum session durations and configure on-screen reminders that notify you when you have been playing for a set period. Taking regular breaks keeps gaming in healthy perspective.
Cool-Off and Time-Out Periods
Need a short break? Activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days directly from your account. During a cool-off period you cannot log in, deposit, or place bets — and no marketing messages will be sent to you.
Self-Exclusion for Longer Breaks
For players who need more time away, sixs6 offers self-exclusion periods of 3 months, 6 months, 12 months, or permanent closure. Self-exclusion is activated immediately upon request and cannot be reversed until the chosen period expires.
Reality Checks and Loss Tracking
sixs6 provides clear, accessible records of your deposit history, withdrawal history, and net gaming balance at all times. Honest visibility of your financial activity is one of the most effective responsible gaming tools available.
How to Use sixs6's Responsible Gaming Tools
All tools are available directly from your account settings panel. If you cannot find a specific tool or need immediate assistance activating one, contact our support team via Live Chat or email and we will action it on your behalf within minutes.
Setting Your Deposit Limit
A deposit limit caps the total amount you can fund your sixs6 account within a defined time window. This is one of the most direct ways to keep your spending within a budget you are comfortable with.
- Log in to your sixs6 account and navigate to Account Settings.
- Select "Responsible Gaming" from the settings menu.
- Choose Daily, Weekly, or Monthly limit type and enter your preferred amount in ৳ BDT.
- Confirm your selection — the limit takes effect immediately.
- To reduce a limit, changes apply instantly. To increase a limit, a 7-day reflection period applies before the increase activates.
Managing Your Play Sessions
Session time limits ensure you receive a clear notification — and optionally a forced logout — once you have been playing for a set duration. Staying aware of time spent is an important part of healthy gaming habits.
- Go to Account Settings and open the "Responsible Gaming" section.
- Set a session duration limit between 30 minutes and 8 hours.
- Enable on-screen reminder pop-ups at intervals you choose (e.g., every 60 minutes).
- Optionally enable automatic logout when your session limit is reached.
- Session counters reset each time you log in from any device.
Taking a Short Break
A cool-off period temporarily suspends your account access for a short defined period. It is ideal for players who want a brief pause without committing to a longer self-exclusion. During a cool-off, all promotional messages are paused.
- In "Responsible Gaming" settings, select "Take a Break".
- Choose your cool-off duration: 24 hours, 48 hours, 7 days, or 30 days.
- Confirm the request — your account is locked immediately.
- You will not be able to log in, deposit, or place bets during this period.
- The account automatically reopens once the chosen period has fully elapsed.
Activating a Self-Exclusion
Self-exclusion is for players who recognise that they need a longer break from gambling. sixs6 treats every self-exclusion request as urgent and processes it within minutes of receipt, around the clock, every day of the year.
- Contact sixs6 support via Live Chat or email [email protected] with the subject "Self-Exclusion Request".
- State your preferred exclusion period: 3 months, 6 months, 12 months, or permanent.
- Our team will verify your identity and activate the exclusion immediately.
- You will receive a confirmation email. All marketing communications will stop.
- Permanent exclusions cannot be reversed. Timed exclusions cannot be shortened once active.
Is Your Gambling Still Under Control?
The following questions are designed to help you reflect honestly on your relationship with gambling. If you answer "yes" to several of these questions, it may be worth speaking to our support team or taking a break from play.
Personal Reflection Questions
Have you ever spent more money or time gambling than you originally planned to in a single session?
Have you ever borrowed money, sold possessions, or used essential funds (rent, bills, groceries) to fund your gambling?
Have you felt irritable, anxious, or restless when you were unable to gamble, or when you tried to cut down?
Have you ever chased losses — that is, returned to gambling specifically to win back money you had already lost?
Have you kept the extent of your gambling activity hidden from family members, close friends, or colleagues?
Has gambling caused you to miss work, study, family commitments, or other important responsibilities?
Have you ever felt that you needed to gamble with increasingly larger amounts of money in order to feel the same level of excitement?
Recognising the Warning Signs Early
Problem gambling does not always look dramatic from the outside. It can develop gradually over months, often starting with what feels like harmless entertainment. At sixs6, we think it is important to describe the warning signs plainly so players can recognise them in themselves or in someone they care about.
Preoccupation with gambling — thinking about past sessions, planning the next one, or calculating odds during everyday activities — is one of the earliest signs that gambling is taking on a disproportionate role in someone's mental life.
Loss chasing is particularly important to understand. The belief that a big win is "due" after a losing streak is a cognitive distortion: each game outcome at sixs6 is determined by a certified random number generator and is completely independent of any previous result. There is no statistical catch-up mechanism, and chasing losses typically accelerates them.
Financial strain is often the most concrete indicator. If gambling expenditure is reducing your ability to meet regular financial obligations — bKash account balance running low before month end, borrowing from family members, deferring utility payments — this is a clear signal to pause and reassess.
Emotional dependency — using gambling to relieve stress, loneliness, boredom, or anxiety rather than purely for entertainment — is a pattern that frequently leads to escalation. sixs6 can be a great way to unwind, but it should not be your primary coping mechanism for emotional distress.
If any of the above resonates with you, the right response is not shame — it is action. Contact our team, activate a cool-off, or reach out to a counselling resource. sixs6 will always support that decision without question.
Reach Out — Help Is Always Available
Whether you want to activate a tool, ask a question about your account activity, or simply talk through your situation, sixs6's support team is available around the clock. You will never be judged for asking for help.
Live Chat Support
Connect instantly with a sixs6 support agent via Live Chat on the platform. Available 24 hours a day, 7 days a week, including all public holidays in Bangladesh. Responses in English.
Email Support
Send your query or self-exclusion request to [email protected]. Use the subject line "Responsible Gaming" for priority routing. We aim to respond within 24 hours.
Emergency Account Lock
If you need your account locked immediately and cannot access settings, contact Live Chat and say "Emergency Lock". Our team will suspend your account within minutes without requiring further explanation.
Family and Guardian Concerns
If you are a parent, spouse, or guardian concerned about a family member's gambling activity, contact us at [email protected]. We take third-party welfare concerns seriously and will investigate promptly.
Activity History Review
Request a full summary of your gambling activity — deposits, withdrawals, session durations, and net outcomes — at any time by contacting support. Honest visibility of your history is a powerful self-management tool.
Questions About Tools
Not sure how a specific responsible gaming tool works or what happens to your funds during a self-exclusion period? Our FAQ page covers the most common questions, or you can ask support directly.
sixs6 Is Strictly for Adults Aged 21 and Above
sixs6 enforces a minimum age requirement of 21 years for all registered players without exception. This is not merely a policy statement — it is enforced at every stage of the account lifecycle through a mandatory KYC identity verification process that must be completed before any withdrawal can be processed.
Every new account is reviewed against the submitted identity documents, and any account where the registered player's date of birth cannot be verified as 21 or above will be suspended immediately. Any funds deposited by a player found to be under 21 will be returned to the source payment method. No winnings will be paid.
If you are a parent or guardian, we strongly recommend using device-level parental controls to prevent minors from accessing online gambling sites, including sixs6. If you believe a minor has created an account on our platform using false information, contact [email protected] immediately so we can investigate and take action.
Enjoy sixs6 Responsibly — Your Well-Being Comes First
When gaming stays fun, sixs6 is at its best. If you are ready to explore our platform — from live cricket betting and BPL coverage to 500+ slots and live casino tables — we are glad to have you. Play within your limits, use our tools, and reach out whenever you need us. 21+ only. Please gamble responsibly.